Frequently Asked Questions

What are your shipping costs and timeframes?

Domestic Shipping (United States):
• Standard Shipping: $5.99 (5-7 business days)
• Expedited Shipping: $12.99 (2-3 business days)  
• Express Shipping: $19.99 (1-2 business days)
• Free shipping on orders over $75

Processing Time:
Orders are typically processed within 1-2 business days before shipping.

International Shipping:
We currently ship to select countries. International shipping rates start at $15.99 and delivery times vary by destination (7-21 business days). Customers are responsible for any customs duties or taxes.

Special Items:
Large or fragile items may require additional shipping time and costs. You'll see any special shipping requirements at checkout.

Holiday & Peak Seasons:
During busy periods, please allow an extra 1-2 business days for processing.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay.

What is your return policy?
We offer 30-day returns on most items in original condition. Return shipping costs vary depending on the reason for return.

How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account.

How can I contact customer service?
You can reach us via email, phone, or live chat. Our customer service hours are Monday-Friday 9 AM - 6 PM CST.